FAQ

1.  Do you offer custom orders? Do you offer matching leashes?

Yes.  From our Etsy shop, click the "Request Custom Order " or "Contact Shop Owner" links. Then let us know how we can help.  Thank you! 

2.  Can I return or exchange a custom order?

Sorry, all custom order sales are final.

3.  What if I received the wrong order?

Please send us a message as soon as your order arrives so that we can sort out any issues. 

4.  How long does it take to ship my order?

 Our normal processing time is 6-10 business days. 

5.  Can I wash my new collar?

Yes, we recommended the following wash instructions.
-Wash by hand with a mild detergent
-Lay flat to dry
-Do not bleach 

6.  How long do the collars and leashes last?

All pets wear collars differently. Chewing, pulling, scratching and rough play with our collars/leashes are considered normal wear and tear, not a reflection of our craftsmanship. Also, the age and energy level of your pet can have an impact on the lifecycle of your new collar.  We encourage you to check your pet's collar/leash frequently for signs of wear to determine when it's time for a replacement. 

7.  Lost Mail?

If your order has been marked as delivered, but you have not received it, please follow the steps below.
- Check with your neighbors to see if the package was left with them on purpose or by accident.
- Check with family members. Often someone else in the household will pick up the package and put it somewhere out of within the home.
- Check the back door, side door and etc.
- Check the managers office, condo sales office, security desk, doorman and etc.
- Check if the package is being held at the US Post Office.
- Ask the delivery postal worker where he/she left the package.
- Take the receipt and tracking number to your local post office. USPS can use their GPS to assist in locating the package.

8.  Package marked, "Delivered."

The Barker's Market is not responsible for lost, stolen or miss delivered packages once they are market "Delivered" on USPS tracking. If your package is marked delivered and you haven't received it, please follow the steps outlined above. It's the buyers responsibility to contact their local post office to try and locate a package that is missing.

9.  How do I check the status of a missing or lost package?

Click the link, "USPS Tracking" below in order to track your package.

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