FAQ

Do you offer custom orders? Do you offer matching leashes?

Yes. From our Etsy shop, click the "Request Custom Order " or "Contact Shop Owner" links. Then let us know how we can help. Thank you!

Can I return or exchange a custom order?

Sorry, all custom order sales are final.

What if I received the wrong order?

Please send us a message as soon as your order arrives so that we can sort out any issues.

How long does it take to ship my order?

Our normal processing time is 6-10 business days.

Can I wash my new collar?

Yes, we recommended the following wash instructions.
-Wash by hand with a mild detergent
-Lay flat to dry
-Do not bleach

How long do the collars and leashes last?

We want you to be happy with your new collar. But please note that all pets wear collars differently. Chewing, pulling, scratching and rough play with our collars/leashes are considered normal wear and tear, not a reflection of our craftsmanship. Also, the age and energy level of your pet can have an impact on the lifecycle of your new collar. We encourage you to check your pet's collar/leash frequently for signs of wear to determine when it's time for a replacement.

How do I check the status of a missing or lost package?

We regret that you're having an issue. Please, follow the link below in order to troubleshoot any issues with USPS shipping

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